Frequently Asked Questions
Q: What is a med spa?
A med spa combines traditional spa services with advanced, medically supervised treatments to improve skin health, appearance, and overall wellness
Q: Do I need a consultation before booking?
Yes, we recommend a consultation for most treatments to ensure your goals, skin type, and health history are reviewed for safe, customized results. However, we can perform the treatment at the time of your consultation.
Q: Who performs the treatments?
All medical treatments are performed by registered nurses and supervised by medical professionals and all facials are performed by a licensed esthetician.
Q: Do you offer packages or Discounts?
Yes — we have packages that offer a better rate per treatment , and seasonal specials that offer savings on treatments you love most.
Q: How do I book an appointment?
You can book online, call our front desk, or visit us in person
Q: What’s your cancellation policy?
We require 24 hour notice for cancellations or rescheduling. A fee may apply for late changes or no-shows.
Q: Do you offer gift cards?
Yes! Gift cards can be purchased in person or over the phone.
Laser Hair Removal
Q: How many sessions will I need?
Most clients need 6–8 sessions for best results, spaced 4–6 weeks apart.
Q: Can all skin tones be treated?
Yes — our lasers are safe for a wide range of skin tones and hair types.
Q: Can I shave before my appointment?
Yes — shave 24 hours before, but avoid waxing, tweezing, or depilatory creams for at least 4 weeks before treatment.
Wellness Injections & IV Therapy
Q: What are the benefits of IV therapy?
IV therapy can replenish hydration, boost energy, support immunity, and aid recovery faster than oral supplements.
Q: How long does it take?
Most IV drips take 30–45 minutes; injections take just a few minutes.
Q: How often can I get IV therapy?
Frequency depends on your needs — weekly, biweekly, or monthly plans are available.
Skin Treatments
Q: How do I know which facial is right for me?
If you are unsure about what is best for your skin type feel free to book a consultation, we’ll assess your skin and recommend the best treatment for your needs and goals.
Q: How often should I get a facial?
For best results, every 4–6 weeks is ideal, depending on your skin goals.
Q: Can I wear makeup after my facial?
We recommend waiting until the next day to allow your skin to fully absorb the benefits.
Q: What is the difference between PRX-Derm Perfexion and PRX-Plus?
Both PRX treatments use chemical collagen stimulation to rejuvenate and improve skin texture and appearance without downtime or sun sensitivity, but there are some differences:
- PRX-Plus: Designed for hyperpigmentation, melasma, sun damage, and deeper wrinkles.
- PRX-Derm Perfexion: Created for overall skin rejuvenation, improving texture, fine lines, and early signs of aging.
Q: Is Traditional or RF Microneedling right for me?
Both treatments stimulate collagen and improve skin texture, but the best choice depends on your skin goals
Traditional Microneedling (SkinPen): Ideal for general skin rejuvenation, fine lines, mild acne scars, and improving skin tone. It’s minimally invasive with little downtime.
RF (Radiofrequency) Microneedling: Combines microneedling with radiofrequency energy for deeper skin remodeling. It’s better for skin tightening, deeper wrinkles, stretch marks, and more significant scar reduction.
Q: What is Matrix RF Sublative treatment?
Matrix RF Sublative is an advanced, non-invasive skin resurfacing treatment that uses radiofrequency energy delivered through tiny pins to stimulate collagen and elastin. It helps improve skin texture, tightens loose skin, and reduces wrinkles, fine lines, acne scars, and stretch marks.
Q: Is there downtime with the Matrix RF Sublative treatment?
Matrix RF Sublative causes mild redness, swelling, and tiny crusting for 3–7 days. Most clients resume normal activities immediately, with gradual skin improvement over several weeks.